Run the whole repair shop from intake to hand-back.

One ticket, the whole journey

Intake photos and a signature, device and fault details, an estimate the customer approves, the parts and the hours on the bench, the invoice and the signed delivery — all on one record with a full timeline.

Money that ties out

Khata aging is derived from the same figures the invoice screen shows, statements reconcile to the paisa, every stock change is a ledger row, and a drawer that does not balance refuses to close without a written reason.

Honest about what's connected

The five payment gateways ship disabled and no provider keys are ever seeded — nothing collects a rupee until you enter your own credentials, and a screen that is not configured says exactly that.

Repair tickets, end to end

• Intake with condition photos, a customer signature and device & fault details
• Cost estimates the customer approves or rejects; a status workflow with a full timeline
• Technician assignment and logged labour time, with job costing and margin per ticket
• Pickup and on-site visits, warranties and warranty claims
• Delivery with a signed note and an optional handover code

Queue & display board

• A branch-daily token issued with every ticket, and 80 mm token slips
• A front-desk queue with keyboard shortcuts for the rush
• A full-screen waiting-area TV board with spoken announcements
• Promo slides, a review QR and a live repair-status rotation on the board

Inventory with a real ledger

• Every stock change is a movement row; on-hand quantity is derived, never hand-edited
• Low-stock alerts, stock takes and per-branch quantities
• Stock transfers between branches: draft → sent → received, both legs posted to the ledger
• Short deliveries received in part — the receipt note records what never arrived
• Reorder suggestions that draft a purchase order in one click

Parts held for a job

• The bench claims stock before it is fitted — the counter cannot sell what a job holds
• Billing the job's parts turns the claim into fitted stock
• A finished or cancelled job releases everything it held
• Held parts show up on the workshop's “what needs me now” board

Bench, dispatch & labels

• A technician bench — “my jobs”, next-step buttons and the live queue token
• A dispatch board for riders and pickup / visit stages, with ready-to-hand-back
• Printable barcode label sheets, drawn as real Code 128
• Role-based access decides who can move, fit, bill or hand back

Billing, POS & GST

• A fast counter POS with barcode scanning, and quotations the customer accepts through a private online link
• Part-payments, and partial returns with GST credit notes — refund to cash or store credit, or simply reduce the bill
• A formal India GST tax invoice: GSTIN, HSN/SAC, CGST/SGST or IGST breakup, amount in words
• GSTR-1 return summary (B2B/B2C + HSN × rate) as CSV or GSTR-1-shaped JSON
• E-invoice (INV-01) and e-way bill (EWB-01) payloads built from the invoice itself

Customer khata (receivables)

• Who owes what, aged into 0–30 / 31–60 / 61–90 / over-90 days off the invoice date
• An A4 statement per customer for any period — opening balance, invoices, payments, credit notes, refunds, closing balance and a running ledger
• PDF download, print view, or a portal link the customer opens without a login
• A one-click reminder that queues the payment nudge per open invoice
• Collect across several invoices at once, and a CSV export of the register as filtered

Purchasing & payables

• Suppliers and purchase orders; receiving goods posts straight to the inventory ledger
• Supplier bills with their own invoice number and due date, and an aging report (1–30 / 31–60 / 61–90 / 90+)
• One-click payment runs, and a supplier statement that reconciles to the per-bill register
• Supplier returns (RMA) credit goods back against a bill, with a per-line “back to stock” switch
• A return can ask for a replacement instead of a credit — the swap is tracked and lands back on the shelf without moving payables

Online payments

• Turn an invoice balance into a hosted-checkout link via Razorpay, PhonePe, Cashfree, Stripe or PayPal
• Credited to the sale exactly once, on browser return or a signed webhook
• A customer can tick several invoices and pay them in one payment — each receipted for its own amount
• Ships disabled with no keys seeded; online collection starts when you enter your own credentials

Money in: collect & credit control

• Collect on the khata allocates one payment across a customer's open invoices — oldest-first, editable per invoice, excess reported
• Clearing a received cheque asks which invoices it pays, so one cheque can cover several
• Credit limits per customer (or a shop-wide default), checked at the POS and when a quotation becomes an invoice — off, warn or block

Post-dated cheque register

• Cheques in and out with a real lifecycle: pending → deposited → cleared
• Bounced returns it to the drawer with its reason kept; cancelled needs a reason
• Clearing posts the money movement to the account exactly once
• The summary leads with what is due in the next seven days, with automatic cheque-due reminders

Accounting & bank feed

• Money accounts, income / expense categories and a unified cash ledger with transfers
• A bank-statement importer that matches lines to the books — and posts what the shop forgot
• Every line matched, ignored or posted: nothing left unexplained
• Recurring expenses — rent, internet, a retainer — posted as real ledger entries on schedule, from the screen or cron

Close the day

• Per-method takings net of refunds, and an itemised drawer reconciliation
• A frozen Z report you can reprint months later
• Optional cash-drawer sessions for a shift or a handover: open with a float, close with a count
• A drawer that does not balance refuses to close without a written reason

CRM & appointments

• A lead pipeline from new to won, with activity logging
• One-click conversion of a won lead into a customer
• A booking desk — walk-in, phoned-in or public self-booking — that converts to a repair ticket in one click

Loyalty, store credit & AMC

• Points earned on paid sales, converted into store-credit wallets
• Annual maintenance contracts with visit logging
• Automatic renewal reminders and renewal invoicing

Feedback & communications

• A post-delivery CSAT rating link whose results roll up into testimonials
• Email, SMS and WhatsApp through one branch-aware queue with editable per-channel templates
• Automated payment, repair-status, cheque, warranty and AMC reminders
• An optional owner daily digest, so the shop reports itself

HR, shifts & payroll

• Staff records, and shifts with working hours and a grace period, assigned in bulk from the roster
• A daily attendance board that flags late check-ins against the shift each person is on
• Leave balances, and a holiday calendar whose paid / unpaid flag keeps payroll from deducting a closed day
• Monthly payslips with holiday days — print, PDF, or messaged to the employee
• Technician commission rules — a share of repair revenue, a share of parts, a flat amount per job, or any mix — computed from the period's delivered jobs and paid on the payslip
• Staff advances whose instalments payroll recovers automatically, oldest first, until the advance closes itself
• Staff self check-in from a phone, with an optional geo-fence that refuses a missing location rather than waving it through

Reports, security & multi-branch

• Business reports across sales, repairs, inventory, purchases, P&L and payroll
• Seven built-in roles and a per-permission catalogue you can tailor
• Staff two-factor sign-in (TOTP) and login lockout, with an append-only audit trail
• Every operational record is scoped to a branch; staff see only their branches
• Bulk CSV import for customers, products (with opening stock), suppliers and opening shelf counts — auto-detected columns, a preview that names every skipped or unreadable row, and a commit that never overwrites

Safe operations & updates

• One-click backup and restore that stays reachable even when the licence is locked
• An optional offsite copy of every backup to an S3-style bucket or any HTTPS endpoint
• AES-256-GCM encryption whose passphrase can live in the config file and never in the database — and you can list the bucket and restore straight from it
• In-app updates applied only from vendor-signed packages: verified, backed up, and rolled back if anything fails

Customer portal & installable app

• A separate low-privilege portal where customers track repairs and their live queue position
• Approve or reject estimates, view and download invoice PDFs, pay online, book a visit and leave feedback
• Add RepairFlow Pro to a phone or desktop home screen — a manifest served by the app itself, icons in your brand colours, and a service worker that caches only the static shell (never a logged-in page)